NATIONAL GRID WARNS NEW ENGLAND CUSTOMERS
OF ON-GOING PAYMENT SCAM
May 9, 2014
The attached press release details a utility billing scam that is once again targeting National Grid customers in New England. These utility bill scammers are demanding immediate payment for electric bill balances, which customers might not even owe. The fraudulent callers are claiming to be from National Grid and threatening customers with immediate service shut-off unless they provide credit card or bank account information that can be used to access the accounts.
National Grid has been doing public outreach to raise public awareness about this scam. You may have even heard us on the radio instructing customers not to give the caller any information and to ask them to verify the last 5 digits of the billing account.
Since many residents look to their municipalities for guidance on these matters, we are sending this to you to provide you information, phone numbers and to post on the town’s website if possible.
Thank you for your continued partnership!
National Grid Community & Customer Management Team / South MA
Customer Contact Center: 1-800-322-3223